Tech Tuesday: How to Determine if eConnect is Installed or Running on a Machine.

We try to cover questions and issues in our Tech Tuesday articles that we see frequently to equip you before you even think of the question, allowing you to use our products more efficiently and seamlessly. This week our Support Guru, Dave Youngquist, will walk you through determining if eConnect is installed or running on a machine for SmartConnect.

1. Press the Windows + R keys on your keyboard (will open the Run command)

2. Type in services.msc and click the OK button

3. The Services window will open. Scroll down until you see an entry that says “eConnect for Microsoft Dynamics GP 20XX Integration Service”. It may say 2010 or 2013 depending on the version of Microsoft Dynamics GP you are on.  

4. SmartConnect requires that the eConnect runtime be installed on every machine that has SmartConnect installed on it. If you do not see it listed in Services, it is not installed. Rerun the SmartConnect installer, and pick a version of eConnect to install on the machine.  eConnect 10 is for GP 10, eConnect 2010 is for GP 2010, and eConnect 2013 is for GP 2013. 

5. If eConnect appears in this window, then look in the column that says “Status” make sure that the status is set to “Started”. If the status is not set to started, then right click on the eConnect for Microsoft Dynamics GP 20XX Integration Service and select “Start” from the drop down menu. 

6. Watch the service for about 15 seconds. It should start and stay started. If it starts, and then stops within 15 seconds it means either the password is wrong, or the user is not a local machine administrator. 

7. To retype the password, right click on the eConnect service, and select Properties from the drop down menu. In the properties window, go to the “Log On” tab.  

 

8. Retype the password there and click OK. After clicking OK, right click on the service again and tell it to start again. 

9. If the service still stop, you need to make sure the service user is in the local machine administrators group. In the screenshot above, the user is “eonedemo\Administrator”

10. Click on the Windows + R keys again and in the Run command type in lusrmgr.msc

11. In the Local Users and Groups window, double click on Groups, then double click Administrators. Make sure the service account you found in step 7 is in the Administrators group. If they are not, they need to be added.   

12. After adding them to the Administrators group, right click on the service and select Start.  The service should start and stay running this time. 

Do you have any product features you'd like us to feature on our next Tech Tuesday article? If so please email me at danielle.erickson@eonesolutions.com.